Terms and Conditions

General

These terms and conditions will apply to all transactions placed online, or by telephone, fax, or post with Ecowood Pellets or associated companies with The Brookridge Group. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by email, post, fax or telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo . If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at following rates.

  • Fuel  @ 5% ( for own use only)
  • Bedding & Litter @ 20%

Fuel purchased for re-sale to third party incurs VAT rate of 20%. It is the buyers responsibility to inform the seller if they are re-selling.

Delivery

Bagged products

Delivered on pallets and dispatched normally within 2 to 5 working days on HGV with tail lift, the following options are available at additional costs, contact the seller for prices

  • Before 12am next day
  • Saturday AM
  • <